One tap shows how overdue you are. Then we send the letters that get UAE claims paid — up to a Sanadak complaint.
Tap for an instant verdict. Full breakdown below.
Enter the date, or the approximate number of days. We compute the delay and tell you which regulatory lever applies.
Each letter is reference-numbered, dated, and cites prior correspondence. Insurers respond to a paper trail, not phone calls.
Dear Claims Team,
Further to my claim submission dated [date], I respectfully request a written update on claim ref [####]. Kindly confirm receipt and the anticipated timeline for adjudication.
Kind regards,
To the Claims Manager,
Please note that no substantive response has been received despite prior correspondence dated [date]. I request a written status within 5 business days, together with the assigned handler and reference log.
Regards,
For the attention of the Compliance Officer,
Absent a written response within 5 business days, a formal complaint will be filed with Sanadak, the UAE's insurance ombudsman, citing Federal Decree-Law No. 48/2023 and Insurance Authority Board Decision No. 33/2019 regarding the settlement obligation of 15 working days.
Yours faithfully,
You review and send every letter. You stay in control.
Distance is the insurer's best friend. Once you fly out, follow-up calls become impossible, time zones eat your emails, and your claim dies quietly. ClaimChase keeps the pressure on from anywhere — the letters, deadlines, and Sanadak escalation continue exactly as if you never left.
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